Our client is a successful global event production company. They are looking for a strong IT database support professional with My SQL experience
This role is primarily to maintain, support and assist the online portal’s database and customers.
This role has 3 main aspects
·Administer the backend of the online portal
·Provide support to the user base
·Assist the IT team in reporting and management of the portal.
This role would suit someone who has had prior database administration experience combined with support & customer service.
The individual must be skilled in at least basic IT support / database support.
Main parts of the role
·Assist the teams in administering the online Portal.
·Import into the portal database using the backend systems
·Assist in live portal events management
·Manage Meetings and Report Meeting attendance and counts on Live Virtual Events
·Assist in preparation of events on the portal
·Support the online user community
·Ensure the online events lifecycle is completed from start to finish as per the agreed timelines
·Respond to client queries within 24 hours
·Provide support and training to speakers and sponsors on video conferencing
·Provide support to the IT and events team with regard to the portal.
·Training Speakers and Sponsors how to use the portal.
·Rendering Videos for On Demand Access
·Excellent Excel / MS office skills
·Highly focused and strong attention to details
·Customer service/ support experience
·Experience in using a helpdesk or similar support environment
·Ability to liaise with multiple teams and stakeholders.
Skills preferred but not essential
·MySQL database exposure (beginner or intermediate)
·Database administrator experience
·Able to manage multiple deadlines at once
If you feel you fulfil the above criteria please send your CV into us today
To apply for this job please visit itjobpro.co.uk.