Job Description

Posted 3 weeks ago

EPOS Account Manager (Office & Field-Based)
Existing ICRTouch & LCG Clients – UK Wide
Location: Hybrid – West Bromwich HQ & UK-wide client visits. Ideal for candidates based in Birmingham, West Midlands, Black Country, Worcestershire, Warwickshire, Staffordshire, or Shropshire.

Salary: Competitive basic circa £35K (negotiable) + performance-related bonus/commission – OTE circa £60K+
Benefits: Company pension, team socials, client entertainment opportunities, career progression

About the Role

Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions.

We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role – your focus will be on retaining clients, maximising the value of their EPOS systems, and identifying opportunities for expansion.

You'll work closely with clients post-installation, maintaining long-term relationships, supporting multi-site projects, and driving upsell of additional products and services.

Key Responsibilities

Manage and nurture a portfolio of existing EPOS clients nationwide

Maintain regular contact via phone, Teams, and on-site visits

Identify upsell and cross-sell opportunities, including:

LCG Payments integration

Handheld devices & kitchen screens

Stock control modules

QR order-to-table solutions

Support packages and licences

Ensure contract renewals and high client retention

Collaborate with internal teams (support, projects, payments) to deliver a seamless service

Conduct UK-wide client visits as required

Support multi-site expansion opportunities

Keep CRM updated with client activity and pipeline

About You

Proven account management experience in EPOS or hospitality technology

Strong relationship-building skills with commercial awareness

Comfortable with UK-wide travel and holding a full driving licence

Organised, proactive, and commercially focused

Motivated by client satisfaction, retention, and business growth

Benefits

Competitive salary + performance-related bonus/commission

Company pension scheme

Regular team socials and company events

Access to sports clubs and client entertainment opportunities

Long-term career progression within a fast-growing EPOS & payments specialist

Ready to take your EPOS account management career to the next level? Apply now to join a team that values client success and growth