eCRM Project Manager

Full Time Greater London IT Job Pro UK

We are actively seeking a talented eCRM Project Manager to join our awesome Delivery team as part of our London operations. The team are responsible for delivering highly personalised, targeted eCRM campaigns which are seen by an audience of millions on behalf of our global client base.

The role will see you manage multiple projects concurrently, which vary from product enhancements to campaign deployment across a variety of Marketing Automation platforms including Salesforce Marketing Cloud, Adobe Campaign, Canopy Deploy (our own, purpose-built software) and Lyris.

You must be highly organised, with the ability to communicate with both internal and external stakeholders, demonstrating an enthusiasm to work in a fast-paced environment with an ever-evolving landscape.


Ensure all projects confirm to the ITG methodology used across development teams.
Ensuring that development items are managed through theme led AGILE sprints to deliver iterative value to the client, within the timeframes of the plan.
Orchestrating Project retrospective meetings, assessing how well the project was undertaken and making recommendations to management for improvement where applicable.
Continually reviewing processes and procedures and working with the Programme Manager, PMO and Senior Management team to recommend improvements.
Providing overall governance of all projects with the Programs for which you are responsible, including being a gating point for accurate production of documentation, agreeing communication plans, RACI and reporting protocols.
Lead / chair client and internal meetings for pre-planning, discovery, servicing of client accounts and management of projects.
Provide detailed and timely updates to management/client on the outcome of the prior week and the intended plan for the next week of your projects. This includes producing, managing and distributing weekly internal and external project reports and updates.
Possess a can-do attitude that positively embraces change.
Lead on the definition of project boundaries and scope. Be able to clarify what is in and out of scope for each individual project. Have the foresight to identify potential risks and the means to mitigate them accordingly.Project Manager | eCRM | Email Marketing | Document Control | Communication | AGILE | RACI | Project Management | Reporting | Budget Management | Analytical

Essential Skills

Demonstrable Project Management experience gained in an eCRM / email marketing environment.
Practical experience of managing multiple projects in parallel, utilising strong organisational, prioritisation, and time management skills.
Practical experience of working in an environment where priorities can change quickly and display the ability to manage change whilst maintaining a clear perspective of the end goals.
An obsession with providing the best-in-class customer experience.
Ability to manage project commercials to ensure projects are delivered within agreed project budgets.
A self-starter with excellent attention to detail and accuracy, with a methodical approach to managing and analysing projects.Work's a treat

On top of a competitive salary, you can expect a whole load of perks:

25 days' holiday + bank holidays – we understand the importance of a healthy work/life balance.
So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
Raising money for charity – we're all about giving back… and having lots of fun in the process!
Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in. About Company

A bit about us

We are Team ITG.

We make collaboration happen. We simplify the complicated. We automate the tedious. We create the beautiful.

Over the last decade we've grown a lot – new people, new technology and lots of brilliant new clients. We're a tech-led marketing business on a mission. A mission to liberate marketers. How? With a blend of our cutting-edge tech-stack, our dedicated team of over 1,000 marketers, fanatical customer service and a passion to help everyone be their creative best…

Hello tomorrow

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