Digital Content Officer

Full Time Greater London IT Job Pro UK

Digital Content Officer

*Local Council* *Remote / Hybrid working available*

Purpose of the role for Digital Content Officer /Editor

To update, develop and maintain content and end-to-end user journeys on the council’s digital platforms, including the main website, ancillary sites, eForms and associated online applications, so that they meet the needs of internal and external customers.

To work with the Digital Manager on implementing and building on the council’s digital strategy and customer experience strategy.

Principal accountabilities

1. Use content management systems to create, review and update online content based on evidence from user research, user testing, feedback, and analytics.

2. To determine the best format for displaying information to the user and produce content autonomously.

3. To use ‘Plain English’ and communicate complex topics and processes in a way that online users can understand with ease.

4. To collaborate with subject matter experts and ensure the accuracy, relevance, and timeliness of digital content.

5. To produce content that complies with Web Content Accessibility Guidelines (WCAG 2.1 – Level AA) and promote web accessibility throughout the organisation.

Key Skills and Experience:

* Good working knowledge of web technologies including portals, eForms and Web analytics tools.

* Good working knowledge of HTML, CSS, SEO and web design.

* Understanding of information management in a large scale organisation.

* Understanding of usability, accessibility, and challenges for digital products, including responsive and adaptive design.

* Good copywriting and editorial skills.

* Web editing using web design software and/or using content management systems to maintain and update web content.

* Using HTML and CSS

* Designing electronic forms (eForms) that facilitate online transactions.

* Writing and editing for an on-line environment

* Maintaining and supporting websites using monitoring software and other digital assurance tools

* Operating to tight deadlines in highly pressurised environments

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