Job Description

Posted 4 weeks ago

Job Title: Dialler Manager.

My client is committed to delivering innovative and flexible solutions to their customers. They are seeking a highly skilled and motivated Dialler Manager to join their dynamic team. Knowledge and experience with the Connex CXM system are essential for this role.

Job Overview:

As a Dialler Manager, you will play a pivotal role in refining and optimizing the communication strategy. The ideal candidate will be analytical, have an understanding of SQL code, have an understanding of web based marketing such as SEO or PPC, and be proficient in utilizing Omni channel system's (preferably Connex One) for campaign management.

Responsibilities:

Dialler System Management:

Oversee the configuration, maintenance, and optimization of dialler systems, with a specific emphasis on leveraging the capabilities of the Connex One CXM system to ensure maximum efficiency.

Collaborate with IT and software development teams to troubleshoot and resolve any dialler system issues promptly.

Analytical Insights:

Utilize the Connex One CXM system and other analytical tools to monitor and evaluate the performance of outbound communication campaigns.

Provide regular reports and insights to key stakeholders on campaign effectiveness, identifying areas for improvement.

SQL Code Expertise:

Possess an understanding of SQL code to query databases and extract relevant information for campaign segmentation and targeting.

Collaborate with data analysts and database administrators to ensure data integrity and accuracy