Job Description

Posted 2 weeks ago

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

* Respond to support calls assigned within Service Level Agreements.

* Work as a team to deliver timely resolution to customer requests from telephone and email.

* To be a highly motivated team player with the skills and ability to manage changing priorities.

* Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.

* Performs general preventative maintenance tasks on computers, laptops, printers.

* Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets).

* Escalate issues and involve Service Desk wherever is required to resolve an issue as quickly as possible.

* Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicated customer.

What you’ll need to succeed:

* Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems

* Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies

* Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred)

* Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.

* Troubleshooting experience with Virtual Desktops

* Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint.

What we offer:

* Involved in varied projects that make a positive impact on critical services on a local and national level

* Vibrant company culture with a wide range of events and social activities throughout the year

* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave