Deskside Support Engineer II

Full Time Preston Lancashire IT Job Pro UK

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering shift 7am – 7pm Monday – Friday, the role is paying up to £21,000 per annum

Summary

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secure clients within the Hub

Responsibilities:

Manage and resolve service impacting incidents
Work closely with the event management team in proactively resolving events before they become service impacting
Pursue continuous improvement through identification of first-time fix, documenting and mentoring the Service Desk with new procedures.
Develop own skills to reduce Mean- time -to- resolve; avoid passing cases to other resolver groups
Work closely with iSolve to identify and implement automation
Creation and ownership of application failover procedures
Provide technical leadership during the resolution of Major Incidents
Assist the Service Desk during busy periodsEssential Skills:

Previous experience in a similar role
Knowledge of Windows 10 operating system and associated technologies
Hardware and Software fault diagnosis skills and troubleshooting
Excellent customer service skills
Ability to achieve SC security clearance

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