Delivery Manager

Full Time IT Job Pro UK




We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible

Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement team to keep people online, and a cyber security teams to keep people safe online. With our partner business, Capita IT Services, we’re able to offer an exceptional, scalable range of capabilities – be it within a company’s own network or in the cloud; consultancy or implementation; managed service or full business outsource.

Day-to-day management of the delivery of telecom circuit orders for new installations, and then managing the end to end service enablement processes (field engineering, Capita operations, supplier communications, customer communications) within agreed SLA’s. This includes but is not limited to;

Working as part of a customer delivery team, taking responsibility for delivery performance of your section of the customer network roll-out plan
Ensuring accurate and complete information is provided to the circuit carriers to allow the orders to be placed without delay, and any exceptions are dealt with promptly
Taking ownership of the delivery tracker to ensure data integrity is maintained, all updates on progress are captured as they are received and daily reporting in made available
Work with the scheduler, provisioning engineers and service teams to manage and optimise the delivery/roll out schedule
Managing planned site access to 3rd party engineers
Liaising with supplier and service colleagues to proactively resolve failed site visits, escalations, and exceptions within agreed SLA’s
Providing updates on order requests as required
Document and record management
Reporting to both internal and external stakeholders
Continual input to the review of processes to ensure these remain fit for purpose in a changing environment
Utilise stakeholder management skills to ensure colleagues are following appropriate governance and processes.
Ad-hoc tasks as an when required to support the Programme Manager

This role will be home based initially because of the Covid-19 pandemic but travel to a London based office may be required.

Flexibility in working hours (occasional weekend working, early starts and evenings as needed) is required to meet client needs and to maintain delivery momentum. However, the objective is to perform most of the work during normal working hours

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