Data Protection Analyst

Full Time West Midlands (County) IT Job Pro UK

Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC

Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC

Concept Resourcing have been engaged by a multinational market leading IT Managed Services Provider to recruit an experienced Data Protection Analyst to join their growing team. This role is to provide specialist support both internally and externally to a dynamic customer base.

Salary – £30,000 – £35,000 per annum + package

Location – Birmingham

Working hours – 8-hour shifts, Monday – Friday, falling between core hours of between 8am-6pm. Evening/weekend cover required as part of an on-call rota.

The Role

Dealing with Incident Management requests, resolving through to completion
Troubleshooting customer issues
Providing client system administration, support, and technical resolution
Ensuring all processes and procedures are adhered to, maintaining consistency and quality of service
Running regularly scheduled checks on customer systems to ensure they are running as expected
Identifying issues and driving improvements in customer satisfaction

Required Skills and Experience

Experience working in a service desk / support environment
Exposure and understanding of IT Principles and technologies
Exposure or certification in IBM TSM, Commvault, Veeam, DELL EMC (desirable)
Knowledge of Industry backup and recovery technologies and best practices (desirable)
Excellent communication skills
Sound analytical and problem-solving skills

If this role is of interest, please apply with an up-to-date copy of your CV.

Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC

Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC

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