Customer Support Executive

Full Time Tyne & Wear IT Job Pro UK

Do you want to join a modern and forward-thinking company? Do you want to be part of an amazing team who are well looked after? Do you have a keen interest in Tech/Software as well as Customer Support? Look no further!

Office Angels are currently recruiting for a Customer Support Executive, to join our client based close to Washington – Tyne and Wear, on a permanent basis.

This is an amazing opportunity, to join an established and continuously growing technology company, who have plans to expand and grow their Customer Support team. The position is permanent, to start ASAP.

Full-time working hours, 9AM – 5PM Monday – Friday, with an early finish on a Friday. Salary £19k.

The role:

The company are looking for an individual whose personality, work ethic, skills and attributes stand-out more than anything else! Experience of working within a Customer Support, or Account Handler environment is highly beneficial but not essential. This is NOT a contact centre position. This role will suit someone who loves providing an outstanding service to customers, and who has a keen interest in Tech/Software. Administration skills also beneficial.

Speaking with and looking after customers via phone, email, and live chat
Answering customer queries, providing advice, and creating strong rapport, delivering high levels of customer satisfaction
Be knowledgeable on all products offered to customers (training provided)
Work collaboratively with other departments to deliver excellent customer service
Provide online, interactive demos to assist with on-boarding customers
Upload and update new customer accounts on the in-house system with client data
Work with other departments to help resolve any customer issues
Look after existing clients, ensuring you support the customer journey throughout012The perks:

Competitive salary
34 days holiday per year (8 of which Bank Hols)
Christmas shut down
Continuous support, training, and guidance
Pension contribution
Modern working environment
True camaraderie and support between your co-workersDue to the location of this position, it is beneficial if you drive with your own vehicle.

If you feel this role matches your skills and experience, then please send your application today! This is an urgent recruit, with interviews being held ASAP.

If shortlisted, you will be contacted within 2 working days of sending your application. You will be required to initially register with Office Angels via our Digital Meeting & Interview software, before interviewing with our client.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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