Customer Support Engineer

Full Time Oxford Oxfordshire IT Job Pro UK

My client is the world leader in developing high performance software for the entertainment, engineering and medical industries.

Role Summary:

They have an immediate opening for a Customer Support Engineer to join an experienced support team. Your role will be focused on supporting our customers in the various industries, primarily in Life Sciences and Engineering. Office-based duties will include email and telephone support, testing of systems and software, technical demonstrations and various computer-based and physical housekeeping activities.

The role is varied, and you will enjoy a busy professional environment both in the office and at our customers' operating in many interesting technical fields. You will be an organised and confident person and thrive as part of a team.


* Customer Support: Provide first line technical support to customers in the UK and internationally, using various methods: telephone, email, desktop sharing and IM

* Installation and training: Plan and deliver installation and commissioning of new motion capture systems and software training. Travelling in the UK and internationally approximately 10 – 20% of the time

* Testing: Test new software and hardware to quality assure products for release

* Demonstration: Assist the senior engineers and Sales team in developing effective demonstrations to prospective clientele or partners

* Represent at trade shows, conferences and events

* Administration: Assist the office administrators and managers in keeping CRM records and equipment/spaces tidy and organised

Required Skills & Qualifications:

* Graduate in a relevant numerate/technical discipline, or 2 years relevant industry experience

* The right to legally live and work in the UK

* Good written communication in all spoken languages

* Able to undertake domestic and international travel

* Confident & able to communicate professionally at all levels

* Excellent presentation skills

* Self-motivated and resourceful in finding solutions by working with others

* Organised and able to prioritise tasks working alone or within a team

* Good computer skills using a variety of Windows desktop applications

Strong candidates will have:

* Good biomechanics or bioengineering background

* Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview

* Experience of creating video or tutorial content

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