Job Description

Posted 3 weeks ago

Customer Success Manager

Hybrid role working 3 days per week from modern offices in Loughborough.

Basic salary up to £35,000 per year (depending on experience).

Employment benefits include: Unlimited holidays, Perk Box, Pension Contributions, Company Events, Free Office Parking.

Are you passionate about delivering exceptional customer experiences and building lasting relationships? I'm currently recruiting on behalf of an innovative and fast-growing SaaS company looking for a Customer Success Manager to join their team.

This is a fantastic opportunity to work with a forward-thinking tech business where customer success is truly valued and central to their growth strategy.

About the Role:
As Customer Success Manager, you’ll take ownership of a portfolio of clients and guide them through every stage of the customer journey—from onboarding and training to long-term relationship building and growth. You'll be the trusted advisor, ensuring clients see real value from the platform.

Key Responsibilities:

Manage the full customer lifecycle for your assigned accounts

Lead onboarding and ensure seamless implementation

Deliver training sessions and best practices tailored to each client

Build strong, lasting relationships with key stakeholders

Monitor account health, usage, and engagement

Identify upsell opportunities and mitigate churn risks

Collaborate closely with Sales, Product, and Support teams

Act as the voice of the customer internally to drive improvements

What We're Looking For:

Previous experience in a Customer Success or Account Management role within a SaaS or tech company

Excellent relationship-building and communication skills

Strong organizational and time-management abilities

A proactive mindset and passion for helping customers succeed

Experience with CRM/CS platforms like HubSpot, Salesforce, Gainsight, or similar

What’s on Offer:

Competitive salary

Hybrid working options

Great team culture with real opportunities for career progression

The chance to work with cutting-edge technology in a growing market

This is a high-impact role where you’ll truly be able to make a difference for customers and contribute to the company’s success.

What is involved in the recruitment process?
In the first instance, please apply via this website or contact John Boggis at Your Recruiters for more information. John is working this role as an exclusive Recruitment Consultant. The client hiring process will include a first stage Teams interview, and 2nd stage face-to-face interview where you may be required to present to multiple stakeholders