Customer Services Manager

Full Time Oxford Oxfordshire IT Job Pro UK

Role: Customer Services Manager
Location: Oxford
Salary: £30,000 – £40,000
Sector: Managed Service

We are recruiting on behalf of a Managed Service Provide in Oxford who are looking for a Customer Services Manager to join the team. – This will be a senior position, in which you will manage the helpdesk, build client relationships, and improve operational efficiency.

Company Profile:

A small to medium sized managed service provider that deals with a range of businesses in and around the Oxford/Buckinghamshire area.
The business has been growing organically for over a decade, lots of career progression and development opportunities available.
Opportunities to split your time between working from home, the office and client visits.In this role, you are not required to be technically hands on (any hands-on knowledge could be beneficial). You will however, need to have a strong knowledge of current IT Technology to understand the client's needs and help plan/manage projects.


Manage the service desk (plan tasks/objectives, prepare performance reports, liaise with other departments).
Work closely with clients in order to plan and manage projects.
Suggest ways in which to implement changes to the business that will provide a better service towards our clientsA background in the following technologies is extremely desirable:

Windows Operating System
Office 365
RMM Systems
Networking, including network Security protocols.
Storage Technologies
Sophos Central
Cloud Technologies (AWS, Azure and Google Cloud)
Virtualisation (VMware and Hyper-V)
Infrastructure project design – Migrations, Rollouts, Upgrades etc.
Does this role fit with your experience and aspirations? – Hit apply to find out more!

cisco – asa – firewall – networking – infrastructure – telephony – voip – 3rd line – third line – windows – server – gpo – group policy – active directory – Microsoft – linux – aws – amazon web service

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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