Job Description

Posted 2 weeks ago

Customer Success & Sales Manager I £32k – £37k I Middleton

(Office-based)

Salary: £32,000 – £37,000
Hours: 9am–3pm (Part-Time) or 9am–5pm (Full-Time)
Contract: Temp to Perm

Role Overview:

We’re seeking a proactive and people-focused Customer Success & Sales Manager to lead service excellence and support account growth. You'll be the key contact for customer communications, returns, logistics, and supporting reseller sales—ensuring a seamless customer experience from order to delivery.

Main Responsibilities:

* To create, develop, implement and own a robust return and warranty procedure.

* To be responsible for all customer communications from point of order to delivery.

* To ensure that customers are completely satisfied with our service every single time.

* To build relationships with key partners and customers continually improving their experience.

* To arrange logistics where necessary to support all areas of the business.

ITAD/Ex lease:

* To support key partners through the ITAD process.

* Liaising with their clients and booking collections using the appropriate carrier.

* Checking collection paperwork and site scan logs, notifying the relevant contacts of any discrepancies.

* Confirming receipt of consignments into the building using the new ERP system.

* Monitoring of SLAs

Account Management/Reseller Sales:

* Ensure customer complaints are resolved quickly and work with the team to ensure issues are not repeated.

* To support the sales team and assist with quotes and product enquires.

* To identify new reseller prospects.

* To support the team with marketing and promotional material.

Accounts:

* To support the Finance Director.

* To invoice all customer orders on Quickbooks.

* Provide statements and cover Purchase Ledger.

Company Development:

* Work with ISO and create process documents.

* Work with the senior team to ensure the transition to our new site is seamless.

* Help progress our new system and create process documents.

* Take the company vision and create ideas to help us succeed.

* Help build the Re-com culture.

Perks:

* 22 Days Holiday

* Free On-Site Parking