Customer Onboarding Saas

Full Time Hertford Hertfordshire IT Job Pro UK

Customer Support Engineer

Herts /London – remote with some office time

Salary up to £30k

A fast growing Tech startup in the food industry that is tackling food wasteage and is helping restaurants and food outlets to better connect with customers. A key part of the app enables dietary preferences and food intolerances to be taken in to consideration to enhance the dining experience.

We are now looking for a Customer Support Engineer who will focus on all onboarding activites:

* Act as the primary contract for prospects during a trial, being the subject matter expert for all product and platform related questions

* Proactively drive the onboarding process, defining a clear agenda and getting commitment from the prospect to deliver in accordance with established goals

* Run and manage implementation calls and customer kickoff meetings, including content ownership

* Responsible for training and assisting customers in configuring the platform through interactive meetings and email communications

* Provide timely responses to customer enquiries via different channels, collaborating closely with the sales team and management on overall customer goals

* Work closely with the customer success team for a seamless client transition

* Collaborate with the Solution Engineers to escalate custom requests or technical issues and follow them up until resolution

* Discover and analyse gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address those gaps

* Assist in updating onboarding documentation and help centre contact to align with changing customer needs

We are looking for an individual with upwards of 18 months experience in a similar onboarding role, specifically relating to Saas products

Salary is up to £30k depending upon experience.

If you are looking to join a new Tech startup that has the customer at the heart of every feature, get in touch. Hiring now

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