Customer Broadband Fault Technician – Telecoms (Manchester)

Customer Broadband Fault Technician – Telecoms (Manchester)

Salary £19-21k (dep on exp) + Bonus + bens

DO YOU HAVE 2 YEARS EXP + IP, ETHERNET, BROADBAND SKILLS? LOOKING FOR A FRESH CHALLENGE AND MARKET LEADER???? CAREER PROGRESSION….

Manchester based. You must live within a sensible commute.

Customer Support, Fault Finding, Broadband, IP, Ethernet, ADSL, VOIP, 1st Line, SLA’s, Cisco, CCNA, Data.

My client, a leading provider of networking and telecoms services is looking for an additional fault technician working on their Broadband and Ethernet Products.

Your day will consist of fault management primarily, as well as general support for market leading Broadband and Ethernet products.

The core Operational hours the team covers on split shifts are 8AM to 7PM Monday to Friday.
If you have previous experience supporting Broadband and Ethernet this would put you at a good advantage, as would some IP/Data Networks experience.

As well as full training and working in a relaxed but professional environment, this company has some excellent benefits, and options for progression.

Requirements:-
MUST HAVE: ETHERNET, BROADBAND, IP, DATA EXPERIENCE.

Professional but friendly approach with an excellent attitude.
Good technical experience with a logical approach to diagnostics.
Excellent Customer communication and listening skills, with clear language used.
Ability to prioritise well based on customer need and customer impact.
Attention to detail and good use of Systems and Tool provided.
First time fix or prompt and proactive handling of cases.
Working as part of a team to ensure we meet our commitments to service levels collectively, as well as an individual.
Willingness to learn new skills and to share your own knowledge.

Apply now for full details

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