CRM / CMS Rollout Project Manager

Full Time Birmingham West Midlands (County) IT Job Pro UK

CRM / CMS Rollout Project Manager – National Charity

Home based with national travel within England and Wales as required

£50-60,000pa + benefits

12-month fixed term contract – renewable

We currently have an urgent and immediate vacancy for an experienced CRM Systems Project Manager on behalf of a National Charity.  The charity provides support for people affected by crime throughout England and Wales.  They work towards helping people cope with the emotional impact of crime or traumatic events by giving the support they need and respect they deserve.

The Role

Lead the development and implementation of an organisation-wide CRM based Case Management System.  The individual will be responsible for driving the project to completion to agreed timeframes, budget, with high quality outputs and critical success factors.

The individual will have a strong track record in project managing and delivering large-scale enterprise-wide CRM based Systems and have excellent communication skills in order to manage the relationship with the stakeholder community, both internal and external.


To be successful in this role you will have extensive experience in the project management and delivery of large-scale CRM based solutions from both IT and Business perspectives.  Specific experience will include:

Extensive experience with the complete life-cycle delivery of national CRM (CMS) systems from initial project scoping and planning through to implementation, stakeholder engagement and final project closure
Experience of working with and managing vendors
Demonstrable Project Management experience to lead a major national project, engaging with stakeholders at all levels
Demonstrates high competency levels in all aspects of project leadership, including project lifecycles, methodologies, techniques, principles and knowledge areas
Strong facilitation, analytical and strategic thinking skills – capable of identifying likely strategic threats to project success and taking the necessary proactive action to resolve these
Exceptional verbal and written communication skills and attention to detail
Excellent organisational skills with the ability to multi-task and deliver against a number of priorities, and the ability to flex priorities to ensure deadlines are met
Ability to work under pressure, remain calm and composed without compromising on quality or deadlines, particularly in complex risk scenarios
Detailed understanding of information security
Previous experience of working in the Charity sector would be a great advantage 

The charity offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services and being a vital force for change.

Due to the nature of the charity, you must be able to pass DBS police checks or have already obtained security clearance previously.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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