Cloud Support Engineer (Fully Remote)

Full Time Birmingham West Midlands (County) IT Job Pro UK

Cloud Support Engineer (Remote)

One of Microsoft UK's most highly respected Gold Partners and a high growth leading technical consultancy business with a growing managed services operation are providing real career opportunities, where you can work with like-minded, passionate professionals and progress into leadership, Management or Technical Consulting.8

Seeking two 3rd Line Support Engineers – up to £38,000 + Microsoft Certified Training + Shift Allowance (£2,000)                                                            

4 days on 4 days off shift pattern (Day shifts only)

As the successful Cloud Support Engineer you will have:

Prior experience in a 2nd and 3rd Line role previously, working as part of a busy Service Desk Team
Prior MSP (Managed Service Provider) background
Strong Microsoft 365 skills (up to 3rd line level)
Microsoft Azure skills
All certifications welcomed, Microsoft 365 & Azure Administrator Certificates are ideal but not necessary (AZ 104, MS 100/101)
Any CSP (Cloud Solutions Provider)/ Licensing experience advantageous
A Customer Centric nature
The mind set to always be learning
Ability to work well as a key member of a close-knit team
Ability to work well remotely
As the successful Cloud Support Engineer you will:

Be providing 3rd line Support to End Users and Technical Consultants
Support on a wide range of Microsoft Products (If it has a Microsoft badge then they support it!)
Windows 10, Active Directory, Office 365 (& Microsoft 365 Admin Centre), Microsoft Azure, Azure AD, Teams, Onedrive, Exchange, SharePoint, Outlook etc
Effectively and efficiently manage critical incidents and you’ll build relationships to effectively work with your colleagues, Microsoft and other external suppliers to resolve issues. 
If this role sounds of interest and you are looking to join an organisation that invests in you, then please do click ‘apply’ now. CV’s being reviewed as a priority

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