Client Success Manager

Full Time London Greater London IT Job Pro UK

Role: Client Success Manager
Location: London Area, Remote Working
Salary: £65,000

This is an outstanding opportunity for a customer orientated, and client focused professional to join a rapidly growing MSP and work with high profile clients to ensure their continued success.

As Customer Success Manager, you will provide a value adding service to a large portfolio of clients, ensuring their strategic business goals are achieved and operate as an advocate for their technological needs.

What you will do:

You will manage a large portfolio of clients, working to identify key challenges and setting business objectives to ensure success
Develop a strong partnership with senior stakeholders from each client account and proactively work to continuously improve technical strategy
Identify technical requirements and new opportunities for services to be implemented, consistently communicating with the Project Team
Lead service review meetings, constructively highlighting weaknesses / trends in the business, and provide solutions to drive change
Produce and Implement Service Improvement Plans for Clients
Actively manage a service improvement plan for each assigned clientYour Background & Skills:

Drive and passion to provide excellent customer service and client care
You will have an IT Services Background
Possess a thorough understanding of Technologies
Strong interpersonal Skills with excellent ability to build relationships
Outstanding communication skills
Able to win the hearts of clients
Passion for business successBenefits

£65,000
Pension Contributions
Death in Service Scheme
Private Healthcare
25 Days Holiday + 8 Bank Holidays
Personal Training and Development Plan
Salary & Performance reviews every 6 Months
Cycle to work scheme, Technology Purchase AllowanceSounds Interesting? Please click the APPLY button now.

Candidates with previous experience in and job titles including: Client Manager, Customer Success Manager, Customer Relations Manager, Portfolio Manager

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

To apply for this job please visit itjobpro.co.uk.