Client Remote Support Engineer – 1st to 3rd Line

Full Time Greater London IT Job Pro UK

Client Remote Support – 1st to 3rd Line – Windows, Office 365 – the opportunity

This is a fantastic opportunity to join a busy and ambitious MSP delivering to clients in the Finance sector. This team is first point of contact for external customers and resolves queries to 3rd-line level, and is genuinely a springboard into all sorts of opportunities within the business.

High levels of technical ability in Windows and the Microsoft 365 suite are vital, but equally important are top-notch communication skills. The right candidate will be very driven to hone and develop their technical skills and equally passionate about providing an excellent customer experience.

The role offers a hybrid working pattern after your onboarding period, with 3 days in the Central London office and 2 from home. A shift pattern is operated, with the earliest start being 7am (till 4pm) and latest being 10am till 7pm, with an occasional later shift.

Client Remote Support – 1st to 3rd Line – responsibilities

* Responding to customer support enquiries and fixing to 3rd-line level

* Monitoring & maintenance of customer IT infrastructure, circuits & connectivity

* Supporting Windows desktops and servers

* Troubleshooting the Microsoft 365 suite

* Creating and modifying Group Policy Objects

* Installing & troubleshooting client software (e.g. Bloomberg)

* Supporting mobile devices (iOS, Android) AND MDM (InTune, Airwatch)

* Building, deploying & repairing hardware

Client Remote Support – 1st to 3rd Line – requirements

* Expert knowledge of Windows 7 and 10

* Exposure to Windows Servers (2012, 2016, 2019)

* Excellent communication skills

* Strong problem-solving and diagnostic capabilities

* Advanced Office 365 troubleshooting skills

* Powershell skills

* Understanding of routers, switches & firewalls

* Knowledge of MDM solutions, smart hosts and web filters would be useful

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