Cisco Infrastructure Engineer
Southampton, Hampshire with flexibility for a couple of days remote working
£50,000 plus benefits
SIP, VoIP, Cisco, Networks, CCNP, Cisco Voice
CCNP certification is mandatory
On call and out of hours support required
We are seeking a highly skilled and enthusiastic Cisco Infrastructure Engineer with experience in SIP and VoIP systems, infrastructure and networking support to join a growing support team.
The opportunity is to work on a range of new products and features for a successful cloud and telecommunications services provider. This is a great time to join the business as they grow and look to invest in a talented Cisco Infrastructure Engineer who can help them improve their customer and clients' systems, telecommunication and various associated platforms.
You will join a small team of engineers and be responsible for all aspects of supporting advanced Cisco infrastructure. You will have a proven track record of working in a service provider or managed services environment and have significant expertise in IP voice, Video and relevant telecommunication products. Your main responsibility will be to provide customer service issues, providing tier 2 and tier 3 support including liaising with suppliers and vendors as appropriate.
Act as first point on contact for customers and partners that raise queries or support requests.
Collaborate with all levels of the service desk, monitoring incoming incidents and service requests.
Provide technical support for my clients' product portfolio and help trouble shoot voice collaboration problems
Work with my clients internal ticketing system and be responsible for accurate update of system to record actions taken to resolve support issues.
Liaise directly with suppliers, vendors and third parties as part of the incident management process
Design, document and execute preventative maintenance routines
Outside of core support hours, take responsibility for the receipt, resolution and closure of incidents.Beneficial personal and technical skills
Proven background in supporting VoIP and SIP systems
Solid understanding of IP networks and TCP / IP systems
Experience working with Linux command lines and associated troubleshooting tools
Clear understanding of telecoms infrastructure
Practical knowledge of supporting Cisco's Hosted Communications
Cisco certified including CCNP
Qualified to degree level in IT
Excellent customer service skillsThe company has lots of potential for growth creating an excellent environment for career development opportunities and growing responsibilities. On offer is a competitive salary with an attractive benefits package and the flexibility of remote working for a couple of days a week.
To be considered for this position please send your CV through to (url removed) or call (phone number removed) for immediate consideration
To apply for this job please visit itjobpro.co.uk.