Job Description

Posted 2 weeks ago

Change Specialist – ESM ServiceNow
London – Hybrid
Competitive Salary – 12-month FTC

VIQU are supporting a leading professional services organisation to join their Enterprise Project Management Office (EPMO) within a reshaped change function, supporting a portfolio of programmes and initiatives aligned to the Firm's strategic objectives. The Change Specialist will take ownership of delivering change across the Enterprise Service Management (ESM) ServiceNow programme, ensuring adoption and embedding of change across the business.

Key Responsibilities of the Change Specialist:

Deliver right-sized change management activities across the ESM ServiceNow programme, including stakeholder mapping, engagement, change impact assessments, business readiness, and post go-live adoption
Work with Programme and Project Managers to scope change management requirements and resourcing
Oversee the application of change management elements of the Ashurst Project Delivery Framework, driving continuous improvement
Support monitoring of firm-wide change impacts, raising and addressing critical risks
Assist with recruitment, onboarding, and induction of flexible change resources as required
Coordinate communication activities in conjunction with the Communications team
Build and maintain strong relationships with the Change Specialist Lead, Programme Managers, and key CTO function stakeholders
Key Requirements of the Change Specialist:

Experience managing large-scale business change
Experience delivering change management for mid to large-scale ServiceNow implementations
Experience in legal or professional services environments advantageous
Ideally, experience delivering change for ESM-focused programmes or initiatives
Strong knowledge of change management disciplines, approaches, tools, and methodologies
Proven ability to work collaboratively and communicate effectively at all levels
Able to influence outcomes at a senior level
Excellent understanding of all elements of the project lifecycle
PROSCI qualification desirable
Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website.

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Change Specialist – ESM ServiceNow
London – Hybrid
Competitive Salary – 12-month FTC