Business Systems Support

Full Time Aldermaston Berkshire IT Job Pro UK

Our Client based in Aldermaston is looking to recruit a Business Systems Support who will report to the Manufacturing Director the main purpose of this role would be towards the administration, maintenance, and customization of the Epicor 10 ERP system. A proven and demonstrable Epicor capability would be preferred but other ERP equivalent experience can be considered.
* Develop Dashboards, Reports, and Queries based on end-user requests to communicate critical business information and data
* Has experience in customising EPICOR, including but not limited to BPMs and Used-Defined fields, to support the company’s business processes
* Provide support to key stakeholders and end-users providing instruction, training and problem resolution through hands-on support, along with excellent oral and written communication when required
* The ability to promptly resolves EPICOR and SQL system and software issues
* Excellent time management skills to ensure concurrent projects in a dynamic work environment are managed effectively, alongside various ad-hoc assignments and priorities (currently using JIRA to schedule tasks)
* Advise key stakeholders on essential upgrade requirements and further enhancements in line with our business strategy.
* You will also be involved in maintaining and developing links with other key IT systems to include but not limited to Engineering CAD, Microsoft Dynamics, and bespoke Management Reporting.
Additional Responsibilities
* Understand our business processes, regardless of whether the process falls into Finance, Manufacturing, or Distribution.
* Be technically aware with a good understanding of Microsoft Server and Programming Technologies.
* Understand and manage Disaster Recovery planning and system testing.
* Keep your skills current within Epicor development by attending training, conferences and taking part in online forums.
* Lead from the front and be able to drive system improvement projects and see them through to fruition.
* Have the ability to communicate at all levels and back that up with clear documentation that can deliver Technical information to, in some cases non-Technical people.
* Have the drive and commitment to continue your personal development and train others within the business to impart their ERP knowledge for the future sustainability of the business.
* Able to support the IT Manager in the development, personalisation and continuous upgrade of our other business systems

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