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Business Service Management Lead

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Job Description

Business Service Management Lead Banking London

This is a brilliant new opportunity for a Business Service Management Lead to join the thriving Business Service Management (BSM) Group in this investment bank. This is a key role where you will be setting up a lot of the operations planning needed for the long-term future of the Business Service Management (BSM) Group

Role details

Title- Business Service Management Lead
Employer- Investment bank
Location: London City Liverpool Street London with 2/3 days home working hybrid
Salary £(phone number removed) plus pension and bonus
Requirements : Enterprise Service Management, Services catalogues, service mapping

This is a brilliant new opportunity for a Business Service Management Lead to help lead the Business Service Management (BSM) Group.

As the Business Services Lead, you will support the Head of Business Service Management with the day-to-day management of the team and the design, implementation and execution of deliverables and outcomes which support the Business Service Owners to manage the firm's Business Services.

You will have a real focus on assessing what services the business provides

understand who owns them
map the services/ create an operations map
establish the strategy
bring together and set up working groups to impact the future aspirational stateThe Business Service Management Lead will specifically drive the creation and maintenance of key governance, standards and MI including the establishment of the firm's Service Catalogue, which each service under management will utilise to help achieve quality and consistent outcomes for service strategy, governance, management, delivery and change.

This is a brilliant role, with a wide range of visibility as well as a key voice for future change

Role requirements

strong experience in Enterprise Service Management (not just ITSM)
Knowledge and experience of having developed and maintained a firm-wide Service Catalogue
Strong awareness of dependency management and service mapping

This is a brilliant environment where you can genuinely thrive

For more information and the chance to be considered, please do send through a CV trough to Kimberley Roe @ Huxley

To find out more about Huxley, please visit

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales

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