Business Analyst Unified Communications and Contact Centres

Full Time London London IT Job Pro UK

Home – remote working, UK). Thriving technology company seeks an experienced Business Analyst with strong UC and CC experience. Joining a dedicated and innovative team you will be designing, developing and implementing highly customised Unified Communications and Contact Centre solutions for their corporate / enterprise-grade clients

Business Analyst – UC / CC – The role:

The company is well-established and offers a candid and collaborative working environment (no micro-management!) with first-class technologies.

This exciting position covers 50% customer-facing project delivery work, and 50% R&D and innovation duties, creating your own products and services. It will utilise your business analysis, design and client-facing abilities. Working closely with other departments (Development, Pre-Sales, Business Consultancy, etc) the role covers:

Detailed capturing and documenting of client requirements
Creating high level designs of solutions and applications, proposals and work statements
R&D work, examining new technologies and proof of conceptsBusiness Analyst – UC / CC – Requirements:

Candidates must have an extensive background as a business analyst, designing and developing solutions in UC (Unified Communication) and/or CC (Contact Centre) environments, with: –

AWS (or similar cloud technology)
Solution design using Enterprise Architect (or similar product)
UML-based toolsets
A good understanding of webservice and UI design
Process ModellingUseful experience covers: additional Cloud techs (e.g. Google, Azure, IBM) ; specific CC/UC products (e.g. Avaya Genesys, Amazon Connect, Google's CCAI, etc); Integration with CRM (e.g. Salesforce); Alarm monitoring (e.g. SNMP, WMI).


This is a terrific opportunity to join a company where you can really thrive, grow and be challenged creating a range of innovative solutions for some great clients. The client has offices in London but this role is home-based in the main, with visits to the office when required

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