Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

* Identifying business problems and creating solutions in line with requirements and constraints of the business as well as identifying and documenting risks

* Produce documentation in line with requirements such as requirements management plan, use cases, user stories as well as project vision documentation

* Leading ongoing reviews of business processes and developing optimization strategies within new and existing clients

* Prioritising requirements and preparing both Business Requirement Documentation and user stories and effectively communicating insights and plans to cross functional team members

* Staying up to date with the latest process and IT advancements to automate and modernize systems as well as conducting market research and competitor analysis

* Gathering critical information from meetings with various stakeholders and producing useful reports

* Ensuring solutions meet business needs and requirements and consider existing and future tech stack

* Managing projects, developing project plans, and monitoring performance.

* Monitoring deliverables and ensuring timely completion of projects

* Conducting UAT and end user testing and review test scenarios prepared by QA as well as support the project implementation

* Manage requirements and control the Change Management Process with the customer