Business Analyst is required by highly successful, prestigious and global organisation.
Based remotely with occasional visits to the office in Chorley (Lancashire).
You will help to define and deliver an exciting digital transformation programme of work, to standardise and harmonise business processes across CRM, E-commerce and Order Management.
The primary focus initially will be on the end to end Business and Customer CRM processes, championing design standardisation and best practices, with an appreciation of related applications in the context of the customer journey.
Key responsibilities and accountabilities
Lead workshops with business stakeholders to confirm requirements
Documenting Business Process
Clearly communicates business requirements to the team/wider business
Responsibility for creating Epics, User Stories or Functional Specifications
Overall responsibility for Product Backlog grooming/User Story prioritisation
Attends Backlog grooming/Sprint Planning/Stand-Ups/Sprint Show & Tell ceremonies.
Sign off of delivered Acceptance Criteria
User Acceptance Testing
Build and maintain relationships with the Stakeholders
Identify and recommend feature enhancements based on analysis and understanding of business processes
Knowledge, Experience and Technical Skills
Good experience of working on CRM focussed business design
Experience with working on digital platforms
UX and customer journey/insight experience
Experience in Business Process Mapping and requirements gathering
Comfortable working either in an Agile or Waterfall delivery methodology
Capturing and articulating the business requirement as a Functional Specification or User Story where appropriate
Experienced at User Acceptance Testing
Understanding of data and data models
Use of Visio
Use of Agile Story tracking tools such as YouTrack, Jira etc
Excellent training and career development opportunities exist for the right candidate.
Based remotely with occasional visits to the office in Chorley (Lancashire)
Basic salary £45-55,000 + excellent benefits
To apply for this job please visit itjobpro.co.uk.