Business Analyst

Full Time Chorley Lancashire IT Job Pro UK

Business Analyst is required by highly successful, prestigious and global organisation.

Based remotely with occasional visits to the office in Chorley (Lancashire).

You will help to define and deliver an exciting digital transformation programme of work, to standardise and harmonise business processes across CRM, E-commerce and Order Management.

The primary focus initially will be on the end to end Business and Customer CRM processes, championing design standardisation and best practices, with an appreciation of related applications in the context of the customer journey.

Key responsibilities and accountabilities

Lead workshops with business stakeholders to confirm requirements

Documenting Business Process

Clearly communicates business requirements to the team/wider business

Responsibility for creating Epics, User Stories or Functional Specifications

Overall responsibility for Product Backlog grooming/User Story prioritisation

Attends Backlog grooming/Sprint Planning/Stand-Ups/Sprint Show & Tell ceremonies.

Sign off of delivered Acceptance Criteria

User Acceptance Testing

Build and maintain relationships with the Stakeholders

Identify and recommend feature enhancements based on analysis and understanding of business processes

Knowledge, Experience and Technical Skills

Good experience of working on CRM focussed business design

Experience with working on digital platforms

UX and customer journey/insight experience

Experience in Business Process Mapping and requirements gathering

Comfortable working either in an Agile or Waterfall delivery methodology

Capturing and articulating the business requirement as a Functional Specification or User Story where appropriate

Experienced at User Acceptance Testing

Understanding of data and data models

Use of Visio

Use of Agile Story tracking tools such as YouTrack, Jira etc

Excellent training and career development opportunities exist for the right candidate.

Based remotely with occasional visits to the office in Chorley (Lancashire)

Basic salary £45-55,000 + excellent benefits

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