Identifying and diagnosing faults using multiple platforms.
* Answering calls within management targets.
* Accurately updating customers (tickets/emails/phones) to pre-defined targets.
* Providing customers with technical knowledge of the services & products we supply.
* Developing relationships with internal departments.
* Being an active contributor to the operational environment and participating in the long term goals for the business.
* Any other duties as required in the delivery of the role and as directed by the management team.
* To be compliant with health and safety company policy and legislation
To apply for this job please visit itjobpro.co.uk.