BI Support Analyst

Full Time Chelmsford Essex IT Job Pro UK

BI Support Analyst x2 – Circa £55K – WFH/Chelmsford – Insurance Brand – SQL/DTS/SSIS

Robert Walters are in partnership with a global insurance brand and we are looking for a BI Support Analyst to provide operational support and application administration for a number of core lines of business applications in line with agreed service levels. This will include incident, problem and change management (starters, leavers, permission changes etc), plus prioritisation and communication with the user base, and third parties. This role will focus on the support of data warehousing and business intelligence systems.

The role will also entail close working with MI personnel/management, Business Analysts, Finance Systems Support and other internal/external support teams, in order to provide a seamless support face to the business.

Context of the Job

The jobholder provides operational application support and administration for core lines of business applications. Key supported applications are:

– Data warehouse and associated ETL processes

– MicroStrategy reporting and associated date marts

– Interfaces to and from the data warehouse platform

The investigation and diagnosis of issues reported by business users may require a detailed investigation of the underlying data. The acquisition and application of the necessary SQL or alternative reporting skills is therefore expected in order to query and analyse the contents of the application back-end tables.

The BI Support team functions across all areas of the Business and we aim to ensure that all processes contained within our control run in the most effective manner possible. The nature of the work will be to support existing BI developments, facilitate the promotion of new solutions and to build strong positive relationships with end users.

Key periods of work are around the month, quarter and year-ends when support of critical business reporting functions are required.

Job Specific

Ability to work to high quality standards in a structured environment and to work to tight deadlines and under pressure
Focus on understanding the customer requirement and ensuring timely delivery.
Ensure results meet the requirement and are delivered in a timely fashion. Is prepared to challenge requests and requirements, in a collaborative way, to ensure the correct solution is specified.
Insurance knowledge and experience would be a beneficial however not a requirement.
Technical knowledge: Microsoft SQL 2000/2005/2008: DTS, TSQL & SSIS, Beneficial: Microsoft SQL 2005/2008: SSAS, ProClarity, Microstrategy

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