Support multiple clients across multiple technologies

* Mentoring of junior team members.

* Consult with customers and across a cross-team environment.

* Documentation and development of designs, processes and procedures.

* Work within a structured ITIL / ISO20000 IT Service Management environment.

* Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.

* Excellent presentation and reporting skills arising from customer facing and on-site experience.

* Very strong verbal, presentation, and interpersonal skills are required.

* Project management skills with experience in stakeholder and communications management.

* Escalation point for major incidents/investigations