This unique property management software and real estate investment solutions firm, located in London, are looking for an analytical, enthusiastic Application Support Consultant who has at least a year's experience supporting external clients or end users on Yardi property management software.
They are happy to look at all levels of Yardi Application Support – senior support up to £60k, or junior level from £35k upwards. If you have supported Yardi software, it's worth getting in touch with us.
At the moment, everyone is still working remotely, but they plan to re-open their central London offices in the next couple of months, so you would need to be in the office 2 to 3 days a week from that point. Their clients are some of the largest and most profitable property investment companies globally, and they are looking for the very best standard of support services.
You will be part of the Yardi application support team dealing with support tickets and queries and providing telephone, email and remote support for real estate and property investment clients. They are exclusively working with the Yardi Voyager property management software solution, and you will be looking at, analysing and troubleshooting customer support enquiries, and coming up with solutions, de-bugging the software and documenting results.
Skills and knowledge:
Minimum of one year supporting Yardi property management software
Strong application support experience
Properly document Yardi client support requests and resolutions in the ticketing system
Prioritise and route client requests to other internal and external resources
Able to assess and resolve Yardi related issues, determine if a Yardi problem is systemic in nature and react accordingly
Superb interpersonal skills and customer service
Happy to commute to and work in Central London when required Our client delivers world-class Yardi implementation and support services and technology solutions, to a prestigious range of global clients. It is a great place to work with superb team spirit and an excellent career path.
Contact Jake King or Carolyn MacLurg at Ambis Resourcing
To apply for this job please visit itjobpro.co.uk.