Job Description

Posted 2 weeks ago

Application Support Engineer (Higher Education)

Location: London (Hybrid)
Duration: 6 Months (Initially)
Hourly Salary: £28.50

IR35: Inside (Must use an umbrella company)

Overview

An experienced Application Support Engineer is required to provide Level 2 and Level 3 support for business-critical applications within a higher education environment. The role focuses on application stability, security, performance, and continuous improvement, working closely with internal teams and suppliers.

Key Responsibilities

Deliver Level 2 and Level 3 application support

Troubleshoot and resolve complex incidents and issues

Implement configuration changes, upgrades, and enhancements

Manage application and infrastructure patching

Coordinate with third-party vendors on maintenance and upgrades

Support security, compliance, and data protection requirements

Maintain technical documentation and user guidance

Engage with business and technical stakeholders to support change and improvement

Contribute to application roadmaps and planning

Deliver user training where required

Essential Experience

Proven experience in application support (L2/L3)

Experience with service management systems and processes

Strong knowledge of configuration management, patching, and application security

Experience in a customer-facing IT support role

Ability to manage multiple priorities and work independently

Strong communication and stakeholder management skills

Knowledge of UK Higher Education systems and processes

Understanding of UK GDPR / data protection

Desirable

Experience working in Higher Education

Familiarity with agile delivery

ITIL or relevant application certifications

Attributes

Highly organised and solutions-focused

Able to explain technical issues to non-technical audiences

Collaborative, adaptable, and committed to inclusive working practices

Willing to support occasional out-of-hours work