Application Support Analyst

Full Time

Great opportunity for an Application Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be to ensure the provision of high quality product support to our client’s customer base.

Job Title: Application Support Analyst

Location: Dudley

Salary: £22,000 – £27,000


* Key focus on ensuring all incidents, problems, service requests and change requests are dealt with in a professional manner within the SLA and to the satisfaction of the customer.

* Develop knowledge and skill sets to confidently support products and solutions

* Utilise knowledge and experience of operating systems and databases to investigate reported faults.

* Utilise internal test systems and remote support methods to investigate reported faults.

* To retain ownership of all issues logged by the customer until resolution.

* Liaise with Development to find resolutions to reported software faults and to ensure that defects and change requests are managed effectively.

* Liaise with other departments within the company (i.e. Project Managers, Account Managers, Consultants) when needed to ensure all issues logged are dealt with satisfactorily.

* Assist Project Managers with issues that are occurring whilst the customer is still in the project phase.

* Develop customer relationships and attend customer sites when required.

The successful candidate will have previous experience working in a similar position and will have working knowledge of a range of Microsoft Products including Word, Excel, Power Point and Project. You will have good knowledge of SQL /MS SQL Server 2008 to 2017. You will be a strong communicator with good interpersonal skills

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