Application Support Analyst

Full Time Tyne & Wear IT Job Pro UK

Roles available in: Wokingham, Reading, Newcastle, Bristol, Perth

Our client is seeking an Application Support Analyst for our Application Support team. This is a small team with a mixture of experience and knowledge across a variety of applications and toolsets, who provide support for the business applications within the Administration business.

You will be given the opportunity to work across a variety of applications, this will allow you to develop additional skills and enhance your technical knowledge in areas such as online capabilities, artificial intelligence/robots, large scale data manipulation and management reporting.

The role:

Provide user assistance in relation business applications including resolving service desks and participating in data processing activities

Assist with the ongoing maintenance of our business applications

Assist with the data and record management of our business applications

Assist in the resolution of break-fix support requests to our business applications

Develop solutions to work requests received from the Administration business

Assist with the cleansing and preparation of data for import into business applications

Ensure documentation is produced, regularly reviewed and updated

On occasion you may be asked to assist with the release of application updates outside of normal business hours
Person/skills required:

Experience in MS SQL server (particularly T-SQL scripting, stored procedure development and database design)

Excellent skills in creating and formulating spreadsheets, and experience with Visual Basic for Applications (VBA)

Experience in manipulating and transforming data

Experience in other programming/scripting languages (such as JavaScript, C# and Visual Basic) and working in development environments such as Visual Studio would be an advantage

Experience of using Microsoft SQL Server Integration Services (SSIS) and Microsoft SQL Server Reporting (SSRS) would be an advantage

Experience of working within a regulated framework where the movement of data is protected and controlled would be an advantage

Experience of working with pension administration, payroll or electronic document management systems would be an advantage

Qualified to degree level or equivalent. Candidates with strong A Level (or equivalent) qualifications who possess relevant experience will be considered

Microsoft certification in MS SQL (MTA / MCSA / MCSE) and MS Office (MOs) would be an advantage

Willingness to learn, both new applications and grow technical knowledge

Ability to multi-task and respond to changing priorities

Able to follow instructions, procedures and assimilate information quickly in a consistent manner

A high degree of accuracy and attention to detail is required to perform their duties both numerical and written

Effective interpersonal skills, ability to communicate and build long term working relationships at all levels

Strong belief in adhering to deadlines and quality service

Good oral and written communication skills, ability to present technical matters to potential non-technical users

Enthusiastic, positive and flexible approach to work

An active listener

Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations

Excellent organisational and planning skills

Flexible approach to work pressures

Tact and sensitivity in handling confidential information

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