Application Support – 15 month FTC

Full Time Tamworth Staffordshire IT Job Pro UK

An exciting and rare opportunity has arisen within my customers environment to join them as they go through their largest transformation programme to date!

I am working exclusively with a global retailer that are decommissioning their bespoke applications and implementing best of breed, off the shelf solutions.

We are looking for a Customer Interaction Specialist / 2nd Line Application Support Specialist, who will support and manage any changes required across their customer interactions solutions. This includes marketing and social media platforms.

If you have experience in a 1st / 2nd Line Application Support environment, then this role could just be for you!

ROLE: Application Support / 2nd Line Support – Marketing and Social Media Platforms

SALARY: £30,000 – £36,000

TERM: 15-month Fixed Term Contract

Responsibilities:

-Provide 1st/2nd Line application support
-Liaise with 3rd party service providers
-Lead and coordinate changes and enhancements to Customer Interaction solutions
-Create, execute, and coordinate testing of fixes, enhancements, and new releases
-Monitor system performance
-Produce and maintain training, testing and support documentation
-Drive continuous improvement

If you have had any experience supporting marketing, social media, or salesforce products then that would be great! Please do click the click below if this sounds of interest

To apply for this job please visit itjobpro.co.uk.