Application Engineer- Salesforce/NetSuite

Full Time Berkshire IT Job Pro UK

Our client based in central Reading, the purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users.

The role is based in central Reading and some work from home will be considered too.

You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum.

The candidate needs to provide an excellent service to our end users as well as upskill colleagues.

The Role

Understand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades
SupporttheSFDCandNetSuite Accounting cloud services such as:
General end-user questions
User management and SSO provisioning
Profiles, roles and permissions
Escalation to SFDC/NetSuite support
License management
Scheduling upgrades and outages
Management of flows, workflows, automation, and scripts
Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledge
Demonstrate cross-business understanding and translation of business requirements to solutions
Advise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decision
Maintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.
Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitors
Develop and maintain documentation for business applications
Educating team members and ad hoc training for end usersThe Person

Demonstrable experience in supporting SFDC
Experience using NetSuite SRP and Finance
Experience working in an end user facing environment
Experience breaking down large activities into smaller sub tasks
Good communication skillsDesirable skills

Good level of understanding of a Microsoft Windows
Good level of understanding of networking
Experienced working in an Agile environment
Experienced implementing new monitoring and reporting solutions
Experience of working with ISO27001:2005 onwards.
Experience working on projects and breaking down projects into actions
Full and clean driving license

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