DWP. Digital with Purpose
We are looking for a Genesys Application Engineer to join our team. Here at DWP Digital we're reshaping the digital landscape of UK government. We need your talent and energy to power that change.
DWP is the UK's biggest government department. Over 22 million people access DWP support and services every day, delivered by over 100,000 colleagues and agents. We make payments worth over £170Bn annually.
Digital solutions and accessible products and services are more important now than ever before.
If you are excited by the opportunity to apply your skills in a unique context, driven by an extraordinary purpose, click apply and join us.
You'll help build and maintain world class products and services which will help us continue to respond to Covid-19, and deliver a once-in-a-generation digital transformation.
Development. Work. Projects.
You'll join our team as an Application Engineer and Genesys expert.
You'll work on our critical Workforce Management solution service. This service is critical to DWP infrastructure and impacts how claimants can access the services they need.
You'll help design, deliver and maintain this Genesys WFM system as we optimize functionality and capacity. You will understand how the technology fits into the wider contact centre landscape and configuration management principals.
You'll identify software configuration and operational design requirements, assisting the business areas with the various functionality usage available and also provide ongoing assistance to ensure the end users get the maximum benefits from the solution.
Our people are our biggest asset. In return for your contribution we'll harness and develop your expertise so we can design, build and run secure and intuitive digital services used by 20 million UK citizens. We'll support your growth and learning and development with ample talent management programmes and initiatives.
What skills and experience are we looking for?
Experience of Genesys CIM Platform
Experience of Genesys Routing, Genesys ORS, Genesys URS
High Availability & Disaster Recovery
PostgreSQL, MS SQL ServerDetails. Wages. Perks.
You'll join our team with a base office in your choice of either Blackpool, Manchester or Newcastle.
We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19. Flexible working options will still be on the table as we move forward.
We offer a competitive salary up to £44,808 and a brilliant civil service pension, and a generous leave package.
We have a broad benefits package built around your work-life balance which includes:
Family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Learning and development, including coaching, mentoring, qualifications and accreditation, career progression opportunities and lots more.
We've just been shortlisted for a Best Place to Work in Digital AwardCLICK APPLY for more information and to continue your application on our careers page.
We value capability over experience, and we'll ask you to demonstrate the depth and breadth of your skills/knowledge in your application. Show us what you can do.
If you have any questions or you want more tips for success, reach out to me before you apply
To apply for this job please visit itjobpro.co.uk.