Agresso Support Consultant

Full Time Edinburgh City of Edinburgh IT Job Pro UK

Agresso Support Consultant

Remote based role, paying between £35- £45K plus excellent company benefits and unlimited paid holiday policy.

An enterprise software company that is in business for people, empowering individuals in service organisations with innovative enterprise business software solutions. They have innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way you work. Their solutions empower people and deliver a better people experience so you can spend time on meaningful high value work.

My client is seeking an Agresso Support Consultant based in the UK, working with their Best-in-Class ERP/ Financials solutions. In this role, you will carry out the provision of product application support via telephone and remote connection to customer systems.

What you will do as an Agresso Support Consultant

As an Agresso Support Consultant, you are the first point of contact for customers on IT and Business Application related questions for their solutions. You will need to provide a professional, efficient, and effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base.

* To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate

* Investigate, process and document application defects passed to the Application Support team

* Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation

* Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress

* Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards

* Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience

* To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels

* You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development

* To train and mentor less experienced members of the team around product knowledge, skills, and processes

Your approach as an Agresso Support Consultant:

* You should be self-motivated with a positive attitude

* You should be an approachable, enthusiastic, and flexible team player

* You exhibit excellent analytical skills, approaching problem solving with a logical and solid methodology, with the ability to work under pressure

* You should exhibit excellent communication skills

* Ability to manage your own time to prioritise workload and meet deadlines

* Ability to remain calm under pressure and to be patient

* You should possess the ability and motivation to self-teach in new areas and be prepared to pass on existing and new knowledge to other team members through guidance and/or internal training

Requirements:

* Thorough knowledge of Agresso Financials along with one of PCB, Fixed Assets or HR

* Strong communication skills and fluent in English (verbal and written)

* Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

* Previous experience of working in a Customer Service environment is an advantage

* Exceptional customer facing skills, understand and be able to implement the concept of exceptional Customer Service

* Exhibit good analytical and problem-solving abilities

* Ability to manage your own time to prioritise workload and meet deadlines

* Friendly and professional manner with an enthusiastic positive approach to tasks

* Able to use initiative and work alone, and as part of a team

* Strong Team Player

Additional Information

A chance to participate in the development of an international leading software firm. You will have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. A company that invests in your personal and professional growth. They don't focus on how many days you work; they trust you on delivering results – thus, they have an unlimited vacation policy

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