Job Description

Posted 4 weeks ago

Accreditation Manager

Location: Remote working available for the right candidate

Salary: Negotiable

Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900+ memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries

The Role

They are seeking an experienced Customer Support Manager with a sense of compliance, whose overall tasks will be account management of training companies and improvement of the customer experience.

Key Responsibilities

Account Management for Accredited Training Course Providers by:

Maintaining customer satisfaction balancing obligations and services
Leading regular meetings with the top 10-20 customers and regular communication with the others
Excellent communication including clarity, use of language and result from that communication

Provision of customer support by:

Mastering the existing automation, suggesting and introducing new tools.
Mastering the requirements and provide prospects and customers information matching their needs

Manage customers through the accreditation process by

Operating accreditation services and product certification programs using defined sets of operational procedures

Continuous improvement of the customer experience, leading in:

Ease of doing business
Simplification of processes
Improvement of communication means and content ensuring that customers understand the requirements and provide the required information

Skills and Qualifications

Highly skilled and experienced in international customer experience
Experience of IT training market and service/activity coordination and planning
Experience in International Teamwork and use of virtual communication skills
A team player curious and eager to learn
A contributor, confident enough to take all kinds of tasks when necessary
Comfortable to use a large range of tools, software and means and skilled to suggest new ones
Benefits

Opportunity to work on industry-leading standards.
Collaborative and innovative team environment.
Competitive compensation and benefits.
To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply