3rd Line Service Desk Engineer

Full Time Newbold Derbyshire IT Job Pro UK

You will be expected to provide third line assistance to more junior members of the team and assist the team leader to ensure team SLAs and KPIs are achieved.

You will also provide assistance to the Project team when implementation new technical solutions for customers.

You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.

Key responsibilities will include:

* Provide technical training or assistance to other members of the team

* Assist the 1st and 2nd line teams with escalations

* Work to the contracted SLA’s and liaise with 3rd parties as appropriate, escalating potential failures within the team in a timely manner

* Aid in the creation and management of a technical knowledge base and work closely within the team to increase technical knowledge and understanding of the business.

Knowledge and Experience:

* Extensive knowledge of Active Directory

* Windows Servers

* Exchange

* Office 365

* Azure

* Virtualisation

* Networking

If you would be interested in the 3rd Line Service Desk Engineer role, or you know of someone who would then please get in touch

To apply for this job please visit itjobpro.co.uk.