3rd Line Microsoft Infrastructure Engineer x 3

Full Time Birmingham West Midlands (County) IT Job Pro UK

Earlier this year this organisation received significant investment for growth and due to the remote working revolution that has happened due to Covid the demand for their services has skyrocketed. As a result of this investment this MSP has made a number of strategic acquisitions and also made a number of large client wins. Things are buzzing and the team are all super excited. 

Things are scaling rapidly in all areas of their business including their service delivery function. As a result they are looking for a number of Microsoft Infrastructure Support Engineers to administer, manage and troubleshoot advanced issues for small the medium sized customers up to 500 seats that are migrating towards a fully cloud based microsoft environment or have already made the switch.  

Our ideal candidate will be an experienced 3rd Line Technical Support Engineer from an IT Managed Service Provider background, a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

Key responsibilities:

Supplying a high standard of customer service 

Owning, managing and resolving 3rd Line incidents, completing requests and change requests in line with SLA’s

Acting as a technical lead in a major incident or priority 1 situation

Providing an escalation point for 1st and 2nd Line Service Desk Engineers

Supporting new product release in testing, evaluation, onboarding and embedding new customers

Delivering against our KPI’s

Effective prioritisation and workload management

Ensure adherence to the Change Management Process

Identifying opportunities for improvement both technically and in processes

Skills / Attributes Required:

3 years demonstrable experience in a similar role

Clear and confident communicator at all levels and abilities

A proven problem solver

Able to deliver and troubleshoot complex technical solutions

Strong documentation skills

Adaptable & flexible

Good time management and prioritisation skills

Detailed technical knowledge in

Windows Server

Active Directory

Office 365

Good technical knowledge in






OSx Operating Systems




PC & Server hardware

The hours of work are 40 per week. This is based on a rota Monday-Sunday.  This organisation is on the up, the leadership have a record of building and growing successful companies and are on a mission to scale rapidly. Although they’ve been around for a while, this recent injection of investment makes them all feel like their the new kids on the block

To apply for this job please visit itjobpro.co.uk.