Earlier this year this organisation received significant investment for growth and due to the remote working revolution that has happened due to Covid the demand for their services has skyrocketed. As a result of this investment this MSP has made a number of strategic acquisitions and also made a number of large client wins. Things are buzzing and the team are all super excited.
Things are scaling rapidly in all areas of their business including their service delivery function. As a result they are looking for a number of Microsoft Infrastructure Support Engineers to administer, manage and troubleshoot advanced issues for small the medium sized customers up to 500 seats that are migrating towards a fully cloud based microsoft environment or have already made the switch.
Our ideal candidate will be an experienced 3rd Line Technical Support Engineer from an IT Managed Service Provider background, a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.
Supplying a high standard of customer service
Owning, managing and resolving 3rd Line incidents, completing requests and change requests in line with SLA’s
Acting as a technical lead in a major incident or priority 1 situation
Providing an escalation point for 1st and 2nd Line Service Desk Engineers
Supporting new product release in testing, evaluation, onboarding and embedding new customers
Delivering against our KPI’s
Effective prioritisation and workload management
Ensure adherence to the Change Management Process
Identifying opportunities for improvement both technically and in processes
Skills / Attributes Required:
3 years demonstrable experience in a similar role
Clear and confident communicator at all levels and abilities
A proven problem solver
Able to deliver and troubleshoot complex technical solutions
Strong documentation skills
Adaptable & flexible
Good time management and prioritisation skills
Detailed technical knowledge in
Good technical knowledge in
OSx Operating Systems
PC & Server hardware
The hours of work are 40 per week. This is based on a rota Monday-Sunday. This organisation is on the up, the leadership have a record of building and growing successful companies and are on a mission to scale rapidly. Although they’ve been around for a while, this recent injection of investment makes them all feel like their the new kids on the block
To apply for this job please visit itjobpro.co.uk.