3rd Line Helpdesk Engineer

Full Time Essex IT Job Pro UK

My client, based in Basildon, Essex is an established and highly successful IT Managed Services Provider.

They now seek and experienced 3rd Line Helpdesk Engineer to join their team


* To provide effective and professional technical support to a client base of SMEs throughout Essex and London

* To provide support via phone, remote access, live chat and email

* To focus of giving the best level of support rather than how many tickets you have handled

* To project manage installations and equipment / office moves

* To assist the other team members where necessary

* To monitor and log common issues and implement change to eradicate them


* Excellent communication skills

* Experience of working for an IT Managed Services Provider

* A sound knowledge of Microsoft applications, operating systems, cloud services, security

* Network support experience

* A flexible can do attitude to ensure each client issue is handling in a tailored manner to suit that organisation


* A basic salary of between £35k and £40k

* Bonuses

* Employee well-being perks

* Flexibility re. working location.

* All equipment to enable you to work from home if you would like to

* A quality working environment at the Basildon office

* Overtime

* On call allowance

* Pension

* 22 days paid holiday + bank holidays

* Career progression with continuous on job training

* The opportunity to part of a professional team who don't operate as a call centre

To apply for this job please visit itjobpro.co.uk.