Job Description

Posted 2 weeks ago

Job title: 3rd Line AV Support Engineer

Role Type: Permanent, Full time

Location: London

Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work.

Key Responsibilities:

Provide incident, request, change, and problem management support.
Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
Monitor systems, escalate issues, and suggest service improvements.
Support remote and on-site upgrades and contribute to knowledge sharing.
Collaborate with project teams and attend regular reviews and client meetings.
Participate in on-call rota and occasional planned on-site support.

Required Skills & Experience:

2+ years in AV support within a service operations environment.
Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
Proven L2-L3 support experience, excellent communication, and problem-solving skills.
Ability to manage workloads, work flexibly, and collaborate effectively