IT Job Pro

2nd Line Support Engineer

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Job Description

Skills and Experience:

* Ability to work under pressure and manage multiple projects

* 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential

* Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)

* Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)

* Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) (desirable)

* Experience with onsite/offsite backup products and storage (including cloud storage)

* Excellent customer service skills

* A full driving licence (access to a vehicle is not required, but beneficial)

* VMWare/Hyper-V knowledge

* Working within an ITIL environment, preferably holding a current qualification or commercial exposure

* Technical qualifications such as CompTIA+, Network + would be advantageous

* Experience of Agile methodologies would an advantage

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team based in Bodmin, Cornwall.

You will be expected to work both independently and as part of a larger team to manage multiple priorities in a fast-paced environment.

We are looking for a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

Please call John Noonan here at ISR to learn more??

Job Summary

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Bodmin, Cornwall Location
IT Job Pro

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