2nd Line Support Engineer
Job Description
Skills and Experience:
* Ability to work under pressure and manage multiple projects
* 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential
* Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
* Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
* Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) (desirable)
* Experience with onsite/offsite backup products and storage (including cloud storage)
* Excellent customer service skills
* A full driving licence (access to a vehicle is not required, but beneficial)
* VMWare/Hyper-V knowledge
* Working within an ITIL environment, preferably holding a current qualification or commercial exposure
* Technical qualifications such as CompTIA+, Network + would be advantageous
* Experience of Agile methodologies would an advantage
The Opportunity:
My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team based in Bodmin, Cornwall.
You will be expected to work both independently and as part of a larger team to manage multiple priorities in a fast-paced environment.
We are looking for a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.
Please call John Noonan here at ISR to learn more??
Job Summary
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