Job Description

Posted 4 days ago

SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Cheltenham office. The successful IT Support Engineer will be an excellent communicator, with previous service desk and 2nd line support experience and have a desire to progress into 3rd line support.

Responsibilities

* Manage personal and team workload and setting priorities for support issues

* Ability to work on multiple projects

* Deal with escalations from the IT Helpdesk Team

* Participate in team meetings to discuss latest projects, issues and team performance

* Managing cloud platforms such as Azure

* Managing virtualisation platform such as Hyper-V

* Setup of laptop hardware and user troubleshooting

* Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.

Qualifications/Experience

* Good knowledge in office 365 admin and device management

* You’ll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads

* You will be a proactive individual who uses initiative and is able to hit the ground running

Keywords: – IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP, MTA

Salary: – £27,000 – £36,000 + 25 days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits

2nd Line Support Engineer – Cheltenham