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2nd Line Support

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Job Description

2nd Line Support
We have a fantastic opportunity for an experienced 2nd Line infrastructure Engineer with superb customer facing skill, strong technical experience across Windows, Servers, Intune, O365, Exchange etc to work as part of an established and highly professional team.
knowledge or experience in the following areas:
* Windows desktop, server management and common business applications.
* Hardware, including Laptops, Desktops, Servers.
* Active Directory and Group Policy.
* Microsoft Stack, Azure, Intune, Exchange, O365, SharePoint, Teams.
* PowerShell.
* Software deployment.
* Understanding of network concepts and protocols.
* Not essential but knowledge of Virtual Desktop environment would be beneficial.
Duties will involve:
* Collaborate with 1st Line and management to ensure seamless issue resolution.
* Install, configure and maintain computer systems and applications.
* Document and share troubleshooting steps, issue resolutions and knowledge with colleagues.
* Work closely with IT professionals to identify and implement solutions.
* Software and systems testing.
* Troubleshoot and resolve software and network issues.
* Work closely with management to improve and evolve technology solutions.
Ideally you will have the following skills:
* Good verbal and face-to-face communication.
* Ability to work as part of our team and independently.
* Manage workload and prioritise efficiently.
* Excellent ability to diagnose and troubleshoot hardware & software issues.
* Ability to learn new software efficiently.
* Ability to research and provide ideas to benefit the firm.
BENEFITS AND EMPLOYMENT DETAILS
Remuneration will be dependent on experience.
The package will include:
* Annual Christmas Bonus equivalent to 1 week’s salary.
* Salary Sacrifice Pension Scheme all staff are auto enrolled (Employer: 5%; Employee: 3%) subject to eligibility.
* Private Medical Insurance following completion of 3 months service (this is a taxable benefit).
* Death in Service scheme cover (4x salary).
* Group Income Protection Scheme (non-contributory) following completion of 3 months service.
* Annual Leave will be 25 days per annum (pro rata). 3 days are normally taken at Christmas/New Year

Job Summary

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Watford, Hertfordshire Location
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