Job Description

Posted 3 weeks ago

Techunite are recruiting for a growing company based in Godalming for a 1st/2nd Line Support Engineer to join the helpdesk. This role offers hybrid remote working, and occasionally there will be some local site visits involved.

Key Experience Considered:

* Experience working in an IT helpdesk environment – 1st and 2nd line

* Experienced Microsoft 365 Administrator

* Experience working with Azure Active Directory and Security Setup for Entire 365 Estates

* Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure

* Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.

* Able to effectively communicate with team members, customers and managers and promote ideas and innovation.

* Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.

* Possess a business-like and professional telephone manner.

Role Responsibilities:

* Support Staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

* Dealing with 1st Line to 3rd Line Support calls via ticket system

* Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.

* Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.

* Assistance with Server setup and migrations.

* Install and configure computer hardware operating systems and applications Microsoft OS and MacOS

* Communicate with technicians across different campuses to maintain continuity of specification throughout.

* Research and develop custom tools and processes to better manage the above.

* Perform physical checks on workstations and network connections.

* Carry out regular maintenance across the site during holiday periods.

Benefits and Perks:

* Additional leave

* Bereavement leave

* Casual dress

* Company events

* Company pension

* Free on-site parking

* Local Gym

* Health Care