2nd Line Service Desk Technician

Full Time Milton Keynes Buckinghamshire IT Job Pro UK

Our client is seeking a 2nd Line Service Desk Technician to join their forward-thinking, innovative company. 

The successful candidate will ensure the smooth running of customer systems and network infrastructure.

Hours: 9am – 5.30pm

Benefits: Excellent range of financial and wellbeing benefits

Key responsibilities:

Answering inbound calls within agreed timeline
Provide level 2 server, network and desktop technical support
Diagnose customer issues, providing a high level fix
Action hardware configurations and software installations
End to end ownership of problem resolution
Managing client expectations
Create and maintain customer specific infrastructure documentation
You will require:

Previous experience as a service desk engineer and in a field services role supporting SME’s
Experience of working in a customer facing role
Familiar working to SLA’s
Experience with Veeam backup and replication, MS Windows Server Technologies (intermediate knowledge), Office 365, Active Directory, VMWare VSphere, Firewalls, Router, Switches and VPN Technologies
Citrix Xenapp and Netscaler
Cisco / Sonicwall installation and configuration
Supporting multi-site clients
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

To apply for this job please visit itjobpro.co.uk.