2nd Line Service Desk Analyst

Full Time Cambridgeshire IT Job Pro UK

Are you looking to join a business who will offer training and development opportunities, enabling you to progress your skills and potentially gain an accredited IT qualification? Do you want to be part of a team that provides a supportive and friendly culture? If so, then we want your IT skills!!!

Start: ASAP
Location: St Ives, Cambridgeshire
Hours: 40 hours a week Monday – Friday, 8am – 5pm
Salary: Up to £30,000 depending on experience
Benefits: 20 days holiday + bank holidays, Pension contribution, Perkbox discounts, Training and development opportunities, Staff social events, Employee Assistance programme, Workplace nursery scheme

You will have a pivotal role within the business and working as part of the Service Desk team where you will be responsible for providing technical resolutions to client's problems.

What you will be doing:

– Working through detailed tickets providing technical support directly to customers
– Investigate and resolve 2nd line issues and escalating these further if required
– Supporting the 1st line service desk technicians during busy periods and mentoring them to enhance skill set
– Using a ticketing system to manage tasks effectively
– Research new techniques and suggest improvements
– Some support on clients' sites may be required
– Working in accordance with the agreed SLA's
– Ensuring always providing best customer service at all times
What you will bring with you:

– Proficient user of Microsoft 365 and experience within a Service Desk environment
– Ideally you will have a relevant IT qualification however this is not essential
– Excellent communication and customer service skills
– Previous experience in supporting with hardware and software problems
– Experience with WAN/LAN, Firewall technologies, IT Networking principals
– Excellent problem-solving skills and the ability to work creatively
– Enthusiastic and a willingness to learn

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Permanent vacancy

To apply for this job please visit itjobpro.co.uk.