2nd Line Desktop Analyst

Full Time Huntingdon Cambridgeshire IT Job Pro UK

£24,893 – £28,017 + benefits + training + on call allowance.

2nd Line Desktop Analyst .

Office based, (Pathfinder House Huntingdon) and other offices locally as required. (60% office based, 40% remote home working)

3CICT is part of a shared service strategic partnership between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council and this is one of several Desktop Analyst positions within the service.

This is an ideal opportunity for an enthusiastic IT professional looking for their next exciting challenge as a Desktop analyst. You will play an important role in delivering an ITIL 2nd line desktop support function to our customers across these partner sites, resolving tasks such as desktop builds/deployments, procedure documents, Anti-virus checks etc. You will also be responsible for providing hands on technical support to analyse and resolve a wide range of queries, in a fast-paced environment and at times this may require you to be present in our offices in Pathfinder House, whilst at other times you can work remotely.

You will need to effectively manage customer’s expectation, ensuring excellent customer service is always delivered.

You will be required to work 37 hours per week (Monday to Friday) and our core hours are between 8am and 6pm and travel will be required between the primary sites for work.

This position will require Out of Hours support for one of the authority’s critical business systems, this support is based on a 1 in 3 or 4 week rotation that includes an on-call weekend service which carries an additional supplement on top of the salary.

Above all it is essential that you demonstrate behaviours in line with our values, showing a passion and commitment to continually seek to innovate and develop our workforce. At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.

A full job description along with details of how to apply can be downloaded from our web site

Closing date for completed applications is 18th Oct 2020 and interviews will be held wc 26th Oct 2020.

Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits including flexitime to encourage a work life balance. We particularly welcome applications from those who are significantly under-represented in our organisation and sector, such as disabled people and people from BAME communities

To apply for this job please visit itjobpro.co.uk.